I’m a big believer in the old adage, “Everything that needs to be done to improve government is being done somewhere, just not everywhere.” The key, of course, is sharing those lessons across agencies to improve performance government-wide.
Here’s a case in point. A few agencies have seen considerable improvements in the just released 2011 Best Places to Work in the Federal Government rankings by directly addressing employee satisfaction, commitment and performance issues. The rankings, produced by my organization, the Partnership for Public Service, are the most comprehensive assessment of federal employee perceptions of their jobs and agencies, and are based on a government-wide survey conducted by the Office of Personnel Management (OPM).
Organizations struggling to improve their rankings would be wise to understand what successful agencies have done, and then adopt those strategies to build a more engaged and, ultimately, a more effective workforce.
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