Federal Eye: Satisfaction With Government Increases; Focus Is Efficiency

Americans’ satisfaction with the federal government has improved slightly from year to year, according to a new report by the American Customer Satisfaction Index, the government’s standard measure of consumer experience. The government’s overall score climbed 1.6 points to 68.9 on the ACSI’s 100-point scale, but the government still trails the private sector, which scored a 75. The report also finds that Americans are more concerned about efficiency than customer service.

“This improvement from a year ago has really been about improving the timeliness of government and accessibility and the information it provides rather than customer service,” said David Van Amburg, the managing Director of ACSI.

See full chart of federal ACSI scoresMore than 100 federal agencies and departments use the ACSI to measure the satisfaction levels of more than 200 of their services or programs. The survey is tailored to each agency, in order to get a sense of how satisfied citizens are with the services it provides. Agencies or offices that provide entitlement benefits or services typically score higher than regulatory agencies, since they interact with citizens more frequently.

Read More Here >>>

Leave a Comment


Leave a Reply