MTA transitions to 511

The Metropolitan Transportation Authority (NY) announced that New Yorkers can now dial 511, the state’s travel information line, for any MTA-related issue or question. The 511 system will use an interactive voice response system to connect callers with customer service and travel information for all MTA agencies. This move allows the MTA to reduce the number of customer-information numbers from 117 to one. While 511 had already served as a portal for MTA services, the transit features have been upgraded and the system now includes lost and found, MetroCard balance protection, ticket refunds, and group travel. The MTA is partnering with the New York State Department of Transportation, which funds the 511NY system, on this project. The 511 system also provides information about roads and bridges, traffic and congestion, ferries, and public transportation run by other agencies.

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