Based on the experiences of over 450 BPM users within the AIIM community, this free report details how long the payback period might be and the likely return on investment (ROI) across a number of potential process types. The study also covers the biggest project issues and critical factors for success. Users told us where they prefer to buy their BPM tools and what features and functions they have found to be most useful. Access the report from http://www.aiim.org/research/business-process-management-research.aspx
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