GovDelivery Awarded G-Cloud III Framework Contract

By Kathy Kyle, Digital Communications Consultant at GovDelivery GovDelivery was recently awarded a G-Cloud III framework contract for its Software-as-a-Service (SaaS) cloud-based solutions, making it easier for government to reach more people. G-Cloud III is important as it continues to enable UK public sector departments and organisations to easily access centrally negotiated deals and transactRead… Read more »

What We Don’t Know

I was supposed to continue a previous thread about what is happening, right now, in Canadian Public Service [See:Moving Public Service Mountains, Part I]. Wasn’t on my mind tonight. I’ll get back to it. This long read was originally published on cpsrenewal.ca. Have you ever read Silent Spring, by Rachel Carson? It’s an amazing book,Read… Read more »

Northrop Grumman Joins Department of Homeland Security Program to Bolster Cyber Protections for U.S. Critical Infrastructure

By Bob Gourley My friends (and former employers) at Northrop Grumman just announced they have signed a memorandum of agreement with the Department of Homeland Security (DHS) designed to enhance cybersecurity protections of the nation’s critical infrastructure. This is associated with the DHS’s Enhanced Cybersecurity Services (ECS) program. The following is from the Northrop GrummanRead… Read more »

Better Governing Through Civic Engagement

It’s already happening. You see it when citizens report potholes, broken signs, graffiti or nuisances using 311 apps. You see it with hackathons, the open data movement, and with organizations like Code for America and Tumml brokering innovation by bringing together developers and government agencies. There’s a palpable energy driven by technological innovations, heightened expectations,Read… Read more »

Free Webinar! Citizens as Customers – Cultivating Raving Fans

What does customer service in government actually mean? Join PublicStuff as they explore customer service for government in the age of rapidly changing technology and expectations. Discover how to make your citizens satisfied and repeat customers with simple, cost-effective tools. Our special guest, Rosetta Lue, Chief Customer Service Officer, City of Philadelphia will also beRead… Read more »

Calluses and Paper Cuts

I am reading a gripping management how-to guide, Decision Points, where the author explains how he learned to navigate to avoid being, “College Smart, Sidewalk Stupid.” Today, I was observing that in the wild with Jack, who said that when he was studying Water Buffalo Management at the University of Vietnam, they learned to evaluateRead… Read more »

10 WAYS CIVIC HACKING IS GOOD FOR CITIES

At Code for America, we’re getting excited for the National Day of Civic Hacking; the weekend is a galvanizing moment in our ongoing movement to call citizens to action. We want citizens everywhere to help their cities work better, through technology. Why do we think this is so important? We put together a list ofRead… Read more »