Digital First Strategy: Win-Win for Residents and Local Leaders
A digital-first strategy that prioritizes accessibility and phased technology adoption can modernize services while ensuring no resident is left behind.
Operational Resilience: The Next Phase of Government Modernization
Modernization has traditionally focused on upgrading technology, but today’s risk environment demands a broader priority: operational resilience.
Why Public Information Officers Use AI Citation Registries
AI chatbots have supplanted traditional search engines. But they don’t read documents the same way. A citation registry helps AI find the information.
AI Can Create Convincing Illusions. Governance Protects Public Trust.
AI offers enormous potential to help agencies and institutions work more effectively. But those benefits only materialize when AI is used within a framework of strong data governance.
Playbook for Preventing Hybrid Physical-Cyber Attacks (Part Two)
To fend off combined threats to physical and cyber systems, public agencies need more than incremental improvements to their legacy processes and systems. They need an advanced approach to visitor management, as Part 2 of this two-part series explains.
Overview of Workplace Mission Statements
Each government agency needs its own mission statement — to help guide the agency’s direction, motivate employees, and encourage critical thinking. Learn more about the critical importance of effective mission statements.
When Incentives Sound Good in Theory but Flop in Reality
A parking spot, extra cash, and bragging rights. To leadership, it was the perfect incentive. To the team, it was just more work. Here’s what happens when leaders assume everyone wants what they want.
A Public Agency Playbook for Preventing Hybrid Physical-Cyber Attacks (Part One)
Government agencies increasingly face threats that combine physical and cyber risk, and need an advanced visitor-management approach to overcome them.
The Capability Shock: Why Workforce Reductions Are Forcing Smarter Government Design
Government leaders are navigating a period of structural workforce disruption where reductions, skill gaps, and accelerating technology adoption are reshaping how mission capability is created and sustained. But by prioritizing capability density, embedded learning, and strategic talent design, agencies can convert workforce volatility into operational resilience and long-term mission advantage.
Big Data: Remember Me?
Given the amount of data that we now generate, the term “Big Data” seems to be an insufficient description, especially since AI needs so much of it.