Transforming Information Technology at the Department of Veterans Affairs

Jonathan Walters’ report chronicles the Department of Veterans Affairs’ (VA) efforts to realign and centralize its information technology activities. Describing it as an “ambitious, audacious and arduous crusade,” Walters makes it very clear that this is still very much a work in progress. There are significant hurdles ahead and certain significant adjustments will no doubt need to be made for this ambitious undertaking to be ultimately implemented and sustained by the VA. Yet at the same time, the effort offers the VA’s new leadership a clear and established roadmap for moving the effort forward, because a lot of hard work has been done for them.

In addition to his captivating description of the VA experience, Walters also identifies ten lessons learned – based on the experience of change management at the VA – which are clearly applicable to any organization confronting a change management initiative.

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