Jack said, “I really liked your criticism model in the sales meeting. Say the name of the person and then say what they did that you liked. It sounded kinda woowoo, but it really worked.

“The people who had something to say and the people mentioned knew something important was going on, and the people who missed it, knew that had missed it without anyone making fun of them”

That wasn’t woowoo. That was organizational transformation at it’s finest.

And (I thought) there is no reason to tell anyone that, as knowing the words “organizational transformation” won’t change a thing that they do.

I’ll take my victories where I find them.


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