When it comes to digital services, many agencies are under pressure, as constituents expect the responsiveness of the public sector to mirror their private-sector experiences.
The challenge? Agencies lack observability — actionable insight into how critical applications and systems are performing, especially as digital services move to the cloud.
Here are some of the common problems that make it difficult for agencies to gain the visibility they need to keep systems up and running:
• Siloed Data and Personnel: Agencies use a variety of tools to monitor the performance of their core applications and systems, but they lack a holistic view of their IT ecosystem, which hampers their ability to identify and resolve problems.
• Lack of Comprehensive Analytic Tools: Traditional monitoring tools are not sufficiently comprehensive when it comes to examining microservices that support a cloud application or recognize dependencies that span multiple systems.
• CSP Monitoring Tools Fall Short: Cloud service provider tools can deliver limited logging data but will fail to inform IT teams about activity that spans both on-prem and multi-cloud implementations.
If your agency is facing these observability challenges, download this resource to learn ways to ensure convenient and effective constituent interactions.
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