Protecting Against Fraud

By Marci Carris

Bad actors have been known to target wireless customers as well as banking and credit card customers. That’s why it’s important that you educate yourself about typical tactics fraudsters use and know how to avoid being a victim.

Fraudsters may call, text or email you falsely representing themselves as official representative of a wireless carrier like Sprint, a bank or of an official agency. These individuals are trying to trick you into giving up your personal information. They may also try to trick you into clicking a link to a website designed to make you believe it’s an official site. Safeguard passcodes, account details, names, or other personal information and do not reveal them to someone who, unsolicited, contacts you. Sharing this personal information with a third party without verifying the request came from a trusted source may put you at risk of being a fraud victim. If you receive such a request allegedly from Sprint via text, phone or email, please call Sprint immediately to determine whether the request if legitimate.

It’s important to remember Sprint will NEVER contact you and ask you to reveal your Personal Identification Number (PIN). However, if you call us you may be asked to provide this information for account-authentication purposes and for your own privacy and account protection.

The Federal Trade Commission also has some good tips on how to keep your personal information secure, such as encrypting your data to keep your online browser secure. For more tips from the Federal Trade Commission, visit the website and read the full article.
For more information on how to protect yourself against fraud and what to do if you think you may be a fraud victim, visit this article on our Consumer Resources site.

Sprint is concerned for your privacy, safety and security when using mobile devices. Check out our helpful tips here , specifically on our Privacy and Consumer Solutions tabs for ways to manage and secure your devices.

Editor’s Note: Marci Carris is Senior Vice President, Customer Management and she leads a team at Sprint that works diligently to identify and prevent fraud. To find out if you qualify for a government discount on Sprint services, click here.

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