In today’s environment, you’re challenged to stay resilient no matter what trials your community faces. State, local and county governments must operate efficiently regardless of weather, economic downturns or increasing demands from constituents.
Technology offers you the chance to build for the future in a way that allows for foundational strength – as well as flexibility and innovation when you need it. Governments are complex ecosystems – to be resilient, you must know all the moving parts, as well as have a strong bedrock from which to build.
Below are four core components of government – and accompanying case studies that dealt with particular obstacles in forward-thinking ways. These featured communities used innovation to be flexible in their solutions – and also addressed essential building blocks to strengthen infrastructure.
Health & Human Services: Rhode Island Department of Human Services, OCSS
The Rhode Island Office of Child Support Services (OCSS) locates parents, establishes paternity and support obligations, and monitors and enforces those obligations for more than 60,000 children. The department had over 60,000 active cases, and 40% staff time lost due to filing paperwork. After implementing a digital solution, the department was able to deliver services 60 times faster. Learn more here.
Justice: City of Garland, Texas
The City of Garland, Texas’ court system wanted to go paperless to improve business. With increasing caseloads and reduced staff, the city adopted OnBase to reduce paper and automate processes. Currently, the department uses 0 paper files currently in court. Learn more here.
Housing: Alameda County, California
Alameda County currently re-examines over 7,523 tenant families per year for section 8 housing. The county receives 600 custom re-examination packets per month, and was buried in paper. They moved to a fully digital solution, reducing re-examination cycles and cutting audit times. Learn more here.
Infrastructure: Pinal County, Arizona
Pinal County, located south of Phoenix, has helped Arizona become one of the fast growing states in the past 20 years (between 2000 and 2010, county population increased by 109 percent). They needed to adopt a solution to protect critical content in case of a disaster. By moving to a digital solution, documents are now shared enterprise-wide, eliminating emergency recovery concerns. In the case of a disaster, users can simply log onto the secure website for document access. Over 1 billion pieces of County content are now on OnBase. Learn more here.
These four case studies are building resilient communities and using technology as a means to build for the future.
How is your community becoming more resilient?
More ECM resources:
- Infographic: Preparing for Constituent 2020
- How to Build Your Foundation for IT Innovation
- 10 Questions to Ask to Transform Your Agency Through Smart Procurement
- 5 Keys to Mobile Adoption Success
- 10 Questions Every Cloud Computing Buyer Must Ask
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OnBase is a proven enterprise content management solution for each level of government, helping each meet today’s challenges of smaller budgets and staffs while laying the foundation for simplified, efficient and mobile government information technology. To learn more, visit Hyland’s resources page on GovLoop.