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Excelling with Customer Service

GovLoop, in partnership with RightNow, is excited to release the "Excelling with Customer Service" Guide.

How is your agency doing as it prepares its Customer Service Plan in response to President Obama’s Customer Service Executive Order? As the October 27 deadline for submission stands just one month away, GovLoop has created the guide below. It's designed to help you in addressing topics such as:

  • Improving customer service delivery,
  • Advancing customer service through innovative technology, and
  • Eliciting timely customer feedback.

GovLoop and RightNow also partnered up to hold the first ever Customer Service Symposium one month ago, in which over 40 government employees collaborated to share ideas and information how to improve customer service. Many of their insights can be found in the guide.

In addition to viewing the guide below, please be sure to also check out our Customer Service Hub for more information on how to improve customer service in your agency. We would love to hear any stories how your agency has improve customer service and strategies you are implementing.

Open publication
How is your agency plan coming together?
What are some of your ideas for meeting the
customer service memo?
How can government (at all levels) improve customer service?