Improving Application Delivery & Customer Experience Through Cloud-Based Technologies

The value of cloud computing for federal agencies is far more than potential cost savings and the ability to reduce their data center footprint. Cloud has the ability to transform the way employees collaborate across siloed departments, access critical data to make decisions and improve the timeliness of federal services.

Budgetary constraints, organizational silos and resistance toward cloud adoption, however, are among the many barriers agencies must address on their cloud journey. The new federal cloud computing strategy, known as Cloud Smart, coupled with the administration’s focus on customer experience (CX), are providing the impetus agencies need to make the benefits of cloud a reality.

GovLoop partnered with Affigent, an Akima company and platinum partner for Oracle, to explore the challenges and benefits that agencies experience when embracing cloud. For the report, GovLoop surveyed nearly 45 of our community members from the Labor, Justice, Interior and Homeland Security departments to learn about the state of cloud adoption and how it impacts the public’s interactions and experiences with government.