Lessons Learned: Future-Proofing Government Agencies in the Wake of COVID-19

The COVID-19 pandemic has shined a bright light on how outdated practices create operating challenges. For example, many agencies have seen a dramatic surge in unemployment requests due to COVID-19, but lack the online tools to quickly respond and efficiently process applications.

As a result, there has never been a more critical time for agencies to transform the way they work so they can successfully deliver digital services.

Get your free copy of this new report to learn how agencies are responding to COVID-19 and the need to deliver digital services.

Specifically, you’ll explore:

  • Results from a recent GovLooop survey about digital services and employees’ views on the topic.
  • How to embrace digitization during and post-COVID-19.
  • How agencies can modernize to move away from paper-based and manual processes.
Author: Mark Hensch, Senior Staff Writer, GovLoop


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