We needed a simple and inclusive way to connect community members with the appropriate method of signing up for each vaccine provider. Our text-based interactive service was the simplest solution.
Posts Tagged: digital services
To provide constituents with a good customer experience (CX), agencies need to address the performance of the underlying network.
Looking at problems through a CX lens can help agencies identify and remove blockers to providing better customer service.
As government agencies move increasingly into providing services digitally, the importance of customer satisfaction with online transactions is critical.
Designing digital services to address emotional needs increases the chance citizens will successfully engage with your organization.
Login.gov identity service is now available to city and state governments. Here’s why this is the biggest govtech news to come out in the last five years.
As a result of just three virtual efforts, citizens are more engaged than ever before. They have opportunities to get involved in their city.
To successfully manage digital communications, municipalities need to know who to target with each message and how to reach them.
The Census Bureau believes that government employees can play a valuable role in encouraging their constituents to respond.
Investments in digital services have become a staple for governments of all sizes seeking to make antiquated operations more user-friendly and efficient.