Customer experience should be at the heart of digital service design. This requires knowing your customers — determining what their needs are and understanding how they encounter and experience federal digital services.
Posts Tagged: digital services
Learn how state and local agencies can harness digital services to deliver better constituent services.
Learn how experts are successfully using digital services to improve constituent experiences.
With digital innovation on the rise across the country, every state has a best practice or two to offer. Learn what Georgia is doing to better engage their citizens.
Citizens expect that digital government will function with greater ease than in the past. To satisfy this desire, agencies must focus on the user experience as they develop and improve their digital services.
Citizens have come to expect the government's digital engagement to be on par with the private sector's. However, a lot of agencies are struggling to effectively implement digital service strategies. Fortunately, new partnerships are forming to make this process much easier and more efficient.
Let’s take a look at just a few ways Pokémon Go could have an impact on our work in the government arena.
To understand the role of digital services, we first must understand what the term means. From there, we can understand how it transforms government.
I applaud the growth of digital services teams to help build modern digital solutions to core government problems. However, let’s not forget about getting distribution in the mix.
The Tech Loop is a weekly compilation of the latest happenings in government technology gathered from around the web. This week’s topics include cybersecurity, digital services, and big data. Cybersecurity Love is in the air. Everybody wants some Silicon Valley love. A week after DoD announced it would open an office in the Valley, the... Read more »