To fully understand and embrace the end-user’s perspective, agency leaders should apply agile methodologies and analytics to create an echo chamber of success stories and lessons learned transcending the borders of each agency.
The U. S. CIO Steven VanRoekel issued a draft Shared IT Services Strategy in December 2011, which may be found at http://www.cio.gov/sharedservices.pdf. “Shared First” is the foundational paradigm for this Federal Information Technology (IT) Shared Services Strategy, which provides Federal agencies with guidance on the identification, implementation, and operation of shared services for commodity, support,Read… Read more »