How to Gain Deeper Insights Into the Customer Experience
In this video interview, Hannah Burn of Qualtrics discusses how state and local agencies can get a more holistic perspective on the customer journey.
Posts Tagged: Qualtrics
Listen to Employees, Improve Outcomes
A human-centered approach to managing people, one that includes listening to what they need and analyzing experience data in real time, can help agencies attract and retain a strong, satisfied workforce.
Are People at the Center of Your Modernization Efforts?
The phrase “government modernization” can seem to lack urgency — until you consider how it impacts people.