Spooky season is officially here, but is there anything scarier than delegating tasks across your team? If you find delegation downright daunting, it’s time to come out from hiding behind the desk and learn how to master this critical management skill. Join us online Monday, Oct. 27 from 4-4:30 p.m. ET/1-1:30 p.m. PT to learn theRead… Read more »
Employee experience (EX) and customer experience (CX) are deeply interconnected. When employees are supported, engaged, and empowered, they are better equipped to deliver high-quality services to constituents. Yet in the face of heavy workloads and competing priorities, this relationship is often overlooked. Join us on Wednesday, Oct. 15 at 2 p.m. ET/11a.m. PT to learn fromRead… Read more »
AI has impacted almost every facet of government services, with customer experience being no exception. In fact, agencies now have a prime opportunity to elevate CX. So, what does an AI-powered CX strategy look like? Join us online Monday, Oct. 6 from 1-1:30 p.m. PT/4-4:30 p.m. ET to hear from a public-sector CX expert aboutRead… Read more »
In government, data fuels every mission, yet legacy infrastructure often limits insight and agility. Add that to the growing budget problem and government agencies face an uphill battle. They must modernize, but they also must keep critical systems and benefits running, uphold compliance and scale for emerging demands like AI. So, what can agencies doRead… Read more »
In today’s digital-first world, data is the backbone of public service — and for state and local agencies, protecting it is non-negotiable. Whether you’re facing cyber threats, compliance audits, or the next big migration, your data resilience strategy can’t be an afterthought. Join us on Thursday, Oct. 9 at 2 p.m. ET/11 a.m. PT to hearRead… Read more »
The end of the fiscal year is approaching. So how do you feel? Are you carrying stress on your shoulders? If you could go back in time, how would you handle things differently this year? Join us online Tuesday, Sept. 30, from 2-2:50 p.m. ET/11-11:50 a.m. PT for some self-reflection and introspection. You’ll hear from aRead… Read more »
As a supervisor, one-on-one meetings are one of the most powerful tools in your toolbox. Yet, managers and direct reports alike tend to dread them. Why is this? When did one-on-ones get such a bad reputation? It’s time for a reset on these meetings. Join us online Monday, Sept. 29 from 4-4:30 p.m. ET/1-1:30 p.m. PT toRead… Read more »
Data security in government is more than just firewalls and encryption — it’s a complex ecosystem shaped by mandates, legislation, privacy laws and internal governance. From how agencies document and manage data to the technologies they use to store and access it, every layer matters. And with evolving threats and regulations, staying current is noRead… Read more »
In virtually every aspect of life, a little empathy can go a long way. This is especially true when we think about how government agencies and their employees interact with constituents. Services, apps, processes, forms, outreach — core elements of CX programs — can all be improved when approached with an empathetic mindset. Join usRead… Read more »
The pace of AI advancement is staggering — constantly learning, evolving, and reshaping how we work. For government agencies, staying ahead of the curve isn’t just beneficial, it’s essential. But with so many developments happening so fast, understanding where AI stands today — and where it’s headed — can feel like a full-time job. JoinRead… Read more »