Data is the foundation of today’s most transformative technologies — from AI and automation to digital services. But many government agencies still face a gap: how to become more data-centric when specialized talent is limited. The solution: Smarter tools, accessible technologies, and targeted upskilling that empower more employees to work confidently with data. Join usRead… Read more »
Clear communication is essential in government customer service, and plain language is a key tool for making messages accessible and engaging. By removing jargon and simplifying structure, plain language helps ensure that all audiences can understand and act on information. Join us online Monday, Nov. 3, from 4-4:30 p.m. ET/1-1:30 p.m. PT to hear from aRead… Read more »
Oct. 22, 2025 Virtual Summit We’re thrilled to have you join us at the upcoming NextGen Government Training Virtual Summit on Wednesday, Oct. 22, 2025! Registration is free and open to everyone. We look forward to hosting a full day of professional development keynotes and breakout sessions. Stay tuned for schedule and speaker announcements! RegistrationRead… Read more »
Agentic AI is reshaping how government agencies approach automation and decision-making. Unlike traditional systems that rely on human prompts, agentic AI enables autonomous agents to initiate tasks, analyze data, and drive outcomes independently. For public sector organizations, this opens new possibilities for streamlining operations, improving service delivery, and responding more effectively to constituent needs. JoinRead… Read more »
Spooky season is officially here, but is there anything scarier than delegating tasks across your team? If you find delegation downright daunting, it’s time to come out from hiding behind the desk and learn how to master this critical management skill. Join us online Monday, Oct. 27 from 4-4:30 p.m. ET/1-1:30 p.m. PT to learn theRead… Read more »
Employee experience (EX) and customer experience (CX) are deeply interconnected. When employees are supported, engaged, and empowered, they are better equipped to deliver high-quality services to constituents. Yet in the face of heavy workloads and competing priorities, this relationship is often overlooked. Join us on Wednesday, Oct. 15 at 2 p.m. ET/11a.m. PT to learn fromRead… Read more »
AI has impacted almost every facet of government services, with customer experience being no exception. In fact, agencies now have a prime opportunity to elevate CX. So, what does an AI-powered CX strategy look like? Join us online Monday, Oct. 6 from 1-1:30 p.m. PT/4-4:30 p.m. ET to hear from a public-sector CX expert aboutRead… Read more »
In government, data fuels every mission, yet legacy infrastructure often limits insight and agility. Add that to the growing budget problem and government agencies face an uphill battle. They must modernize, but they also must keep critical systems and benefits running, uphold compliance and scale for emerging demands like AI. So, what can agencies doRead… Read more »
In today’s digital-first world, data is the backbone of public service — and for state and local agencies, protecting it is non-negotiable. Whether you’re facing cyber threats, compliance audits, or the next big migration, your data resilience strategy can’t be an afterthought. Join us on Thursday, Oct. 9 at 2 p.m. ET/11 a.m. PT to hearRead… Read more »
The end of the fiscal year is approaching. So how do you feel? Are you carrying stress on your shoulders? If you could go back in time, how would you handle things differently this year? Join us online Tuesday, Sept. 30, from 2-2:50 p.m. ET/11-11:50 a.m. PT for some self-reflection and introspection. You’ll hear from aRead… Read more »