Nothing kills a good workplace culture faster than persistent negativity. Naysayers have an uncanny ability to stop innovation in its tracks and erode employee morale in one fell swoop. And while negativity is common, especially during times of transition, it’s not inevitable. As a supervisor, you have the tools to shift the tone and re-engageRead… Read more »
Artificial intelligence continues to dominate headlines and strategic plans across the public sector. Yet despite its promise, many agencies struggle to move from vision to execution. From procurement hurdles and data silos to workforce readiness and ethical concerns, the road to implementation is often more complex than expected. Join us online Wednesday, Dec. 10 atRead… Read more »
In the face of tighter staffing constraints and increased budget uncertainty, agencies could be tempted to dial back their efforts to modernize operations and innovate their service delivery. But that’s not happening. Instead, agencies are finding creative ways to remove obstacles to transformation and drive new initiatives forward. Join us online Tuesday, Dec. 9 atRead… Read more »
Customer experience (CX) is more than a buzzword — it’s a dynamic, evolving practice shaped by your agency, organization, team, and role. It’s everything you do to help users access and benefit from the services you provide As we look ahead to 2026, what’s next for CX? What will define a high-impact, user-centered government experience?Read… Read more »
Responsive government services that prioritize customer experience and engagement help build strong local economies. When residents, business owners, and community leaders interact meaningfully with local government services, they help shape a more responsive and resilient economic future. However, aligning your government team to meet those expectations can be challenging. Join us online Thursday Nov. 13,Read… Read more »
Cyber threats are growing in volume, speed, and sophistication — and government agencies are feeling the pressure. From AI-driven attacks to complex compliance demands, defending public systems has never been more challenging. The need for innovation and efficiency in cybersecurity isn’t just urgent — it’s mission-critical. So how can agencies modernize their security operations whileRead… Read more »
Working in public service has never been more challenging, and as a supervisor, you have the added pressure of leading a team through intense periods of disruption and change. So, how can you communicate to the best of your ability when information is often limited or in a state of flux? Join us online Monday,Read… Read more »
Quantum computing might sound like something out of science fiction — but its potential to transform government operations is very real. From solving complex problems to powering next-generation simulations, quantum technologies are poised to reshape how agencies think about data, security, and innovation. Whether you’re just hearing about quantum or looking to understand its practicalRead… Read more »
Data is the foundation of today’s most transformative technologies — from AI and automation to digital services. But many government agencies still face a gap: how to become more data-centric when specialized talent is limited. The solution: Smarter tools, accessible technologies, and targeted upskilling that empower more employees to work confidently with data. Join usRead… Read more »
Clear communication is essential in government customer service, and plain language is a key tool for making messages accessible and engaging. By removing jargon and simplifying structure, plain language helps ensure that all audiences can understand and act on information. Join us online Monday, Nov. 3, from 4-4:30 p.m. ET/1-1:30 p.m. PT to hear from aRead… Read more »