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Why Should You Care About Chatbots?

Delivering information and keeping citizens in the know are critical tasks for government at all levels. With the sheer amount of material to distribute, however, these responsibilities can be extremely draining on public sector resources.

Fortunately, chatbots are an option for agencies that can’t keep up with the workload. Leveraging machine learning and artificial intelligence, chatbots can perform many of the routine tasks that agencies need to meet citizen demands. But what exactly are they? And how do they work?

GovLoop’s chatbot explainer video answers these questions and provides examples of how chatbots have helped agencies find success and save on valuable resources.

You’ll learn why it’s important for government to move to chatbots as a method for information distribution, keeping the public in the loop and improving customer experience along the way.

For more success stories on chatbots, check out this series of articles by GovLoop featured contributor Levi Worts.

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