I went a couple of weeks ago to a fascinating discussion about the nature of service design, organised around a book published last year called This is Service Design Thinking. The two editors of the book were due to lead the session but were at the wrong ends of a skype three way video conferenceRead… Read more »
I have cracked the problem of government IT. A few months ago, I argued that there is no such thing as the government. Now, in a further breakthrough, I have realised that there is no such thing as IT either. Putting those two thoughts together leads unavoidably to the conclusion that the problem of governmentRead… Read more »
When I was 17, my first proper paid job was in the public library just down the road from the Elephant and Castle. It was the first time I had come across large print books. They had their own section, and there was a huge demand for them. But though it was much more intenselyRead… Read more »
http://feeds.wired.com/~r/wired/index/~3/tPca29CuA4g/ Original post
My strong recommendation for this evening’s entertainment is to watch a documentary about nuclear waste in Finland – it’s on More 4 at 10pm and will be available on the Channel 4 website for a while after that (and north American readers can find dates of cinema showings here). It’s much more interesting than itRead… Read more »
Things which caught my eye elsewhere on the web Fast Path to a Great UX – Increased Exposure Hours For more than 20 years, we’ve known that teams spending time watching users, can see improvements. Yet we still see many teams with regular user research programs that produce complicated, unusable products. We couldn’t understand why,Read… Read more »
This apparently ordinary station on the Berlin U-Bahn is remarkable for two reasons, one visible and one not visible at all. The first is fairly apparent. The typeface of the station name and the brown tiles give a clue, though the full splendour of the orange ceiling doesn’t really come across in the picture. ThisRead… Read more »
Be wrong as fast as you can. Andrew Stanton, quoted by Kevin Koch Original post
One of the myths of command and control is that those who issue commands believe they have control. Stephen Parry (via Ben Taylor) Original post
Now we are all counted. The location of everybody in the country on Sunday is plotted with absolute precision. Public services over the coming decade can be fine tuned to take account of who is where. I am in favour of that. I have no problem with the general principle of a census. But theRead… Read more »