It is always the next technology which is going to precipitate social collapse. Yet somehow the social collapse has never quite happened (though maybe next time…). More than that, last year’s (or last century’s) threat to society becomes this year’s golden age. So from a splendid compendium of moral panics by Tom Standage, we learnRead… Read more »
Customers are ruthlessly horizontal Joel Bailey The post Aphorism 98 appeared first on Public Strategist. Original post
Things which caught my eye elsewhere on the web Five Ways to Learn Nothing from Your Customers’ Feedback – Rob Markey – Harvard Business ReviewAnonymity in customer feedback is, frankly, overrated. People want to be heard. They want their feedback to be acknowledged. They want to know that the time they invested sharing feedback meantRead… Read more »
The winds were strong across the Atlantic this morning. The plane I was due to meet at Heathrow was due at 7.50 but expected about 40 minutes sooner. So an earlier start than planned got me to Terminal 5 at 7.45, which with a bit of luck would be about right to meet somebody workingRead… Read more »
The idea that people would agree with us if only they were more intelligent owes more to self-love than to serious thought. Chris Dillow The post Aphorism 97 appeared first on Public Strategist. Original post
Here’s another interesting talk on the office working environment, this time from Ben Hammersley. Ben talks about the impossibility of reaching the flow state necessary for any kind of thoughtful work in an environment of constant interruptions, and about the adrenaline levels needed to sustain vigilance against the predators of open plan. We have optimisedRead… Read more »
As ever, design systems for the things that will go wrong, not the things you expect to go right. Paul Clarke The post Aphorism 96 appeared first on Public Strategist. Original post
Perhaps I didn’t need to write this morning’s blog post. I could have just linked to this video instead – Dave Coplin on fine form, with bravura illustration. RSA Animate – Re-Imagining Work from The RSA on Vimeo. This is the film of the book, and the book is very good too – short, sharpRead… Read more »
Culture eats technology for breakfast (to adapt the more common version, that culture eats strategy for breakfast – but culture is omnivorous, so no problem there). The critical question which follows from that statement gets much less attention: where are we going to have breakfast. That question is the focus of this post. Not longRead… Read more »
Quick question: what’s the dominant form of public transport in London? And an irresistible second quick question: what is wrong with this picture? We will come back to the second question, but if your answer to the first was the tube, you can be forgiven. That’s the most distinctive, most high profile part of whatRead… Read more »