When conducting user research, it’s important to keep in mind the following five tips and best practices to ensure you find real problems and solutions.
Posts By Jenn Noinaj
Human-centered design starts with understanding the people at the core of the problem to uncover their needs and create solutions that work for them.
Making design integral to government will help deliver services efficiently, cut costs and improve the public’s quality of life.
In order for us to create a government that serves the public, we have to first understand what our constituents, citizens and residents need.
Defensive routines help “defend” ourselves from stress and anxiety but can also make us feel stuck. Mindfulness can help us change this behavior.
There are three ways in which design thinking tools can influence and support the cultural norms, values and assumptions of an organization.
We can tell the difference between a digital interaction that’s user-friendly and one that’s not, yet many of us struggle to articulate why something might be difficult to use. Here is some common language to help.
Specific, actionable career recommendations you can start doing today to help you grow your career and get to the next level.
IT teams need to augment their traditional responsibilities with digital service delivery capabilities to better support their departments and agencies.
Over the years, I’ve learned a few things about introducing new concepts and methods to teams.