As AI becomes more common in daily life, residents increasingly expect government to follow suit. Research shows growing support for AI in local government — when it’s secure, transparent, and accessible. With clear usage policies and strong communication, agencies can adopt AI responsibly while improving service delivery and meeting evolving resident expectations.
As ADA deadlines approach, many local governments are taking the lead on digital accessibility. From community outreach to public-private partnerships, early adopters show how accessible websites and apps can build resident trust, improve engagement, and deliver better digital services for everyone — regardless of ability.
As new ADA deadlines approach, many governments struggle to turn web accessibility requirements into action. Here are some tactics that can help.
Local governments face a growing accessibility education gap as new ADA Title II requirements take effect. Here are some ways to prepare.
AI is transforming how local governments serve residents. By 2026, accessible, AI-powered tools will define responsive government.
Governments need to make sure digital transformation benefits everyone. Bridging the tech divide means change doesn’t leave any residents behind.
Build community trust by understanding residents’ demographics and digital needs to ceate equitable, connected and resident-centered services.
As governments modernize their digital services, thoughtful design and inclusive rollout strategies help build trust and ensure every resident is connected.
Local leaders can strengthen trust and engagement by adopting a digital-first communications strategy that makes information easy to find and accessible to all. By meeting residents’ expectations for clarity and transparency online, governments can counter misinformation and build lasting public confidence.