Love the 80/20 rule. Last thing you wish to do is build it and hope they will come. Getting folks engaged is more than just building the mechanism, its about building the audience. https://www.govloop.com/profiles/blogs/dorobekinsider-live-redefining-citizen-engagement?elq=1c535b233310475a893d49c49a76a425&elqCampaignId=2956