Moving beyond satisfaction benchmarks to improve customer experience.
Posts Tagged: Engagement
The following are community organizing tools that carry over into the government technology space and have helped me be a more effective innovator.
A smart city needs a government that keeps pace with technology advances. This article identifies 3 steps you can take to become a smarter city!
Public service is serious business; have some fun teambuilding with your colleagues for more success and camaraderie at work.
Governments are one of the largest repositories of in-demand data. Why shouldn’t government use data journalism to unlock value by telling its own story?
What can cities and counties do to improve their user experience? Check out these 3 steps all municipalities should take to improve citizen engagement.
Overcome age discrimination in the federal government by applying these four tips to break through the barriers. Help build the future federal workforce.
The redesigned NYSCA online experience reflects New York Governor Cuomo’s vision for a more efficient, effective, and modern government.
Appreciation has become a major buzzword in many workplaces. But leaders might be taking it too far. Learn how you can appropriately encourage appreciation.
Social platforms can be great but can also lead to sticky situations. Consider reducing your digital footprint into something you’re comfortable managing.