Politics Are Getting in the Way of Your Digital Analytics
Moving beyond satisfaction benchmarks to improve customer experience.
Posts Tagged: Engagement
How to Use Community Organizing Tools to Power Innovation
The following are community organizing tools that carry over into the government technology space and have helped me be a more effective innovator.
3 Steps to Becoming a Smart City
A smart city needs a government that keeps pace with technology advances. This article identifies 3 steps you can take to become a smarter city!
Teambuilding Through Play for Stronger Communication
Public service is serious business; have some fun teambuilding with your colleagues for more success and camaraderie at work.
Data Journalism: How to Unlock Value in Government
Governments are one of the largest repositories of in-demand data. Why shouldn’t government use data journalism to unlock value by telling its own story?
3 Steps to Improving Citizen Engagement
What can cities and counties do to improve their user experience? Check out these 3 steps all municipalities should take to improve citizen engagement.
4 Ways to Overcome Age Discrimination for Young Employees
Overcome age discrimination in the federal government by applying these four tips to break through the barriers. Help build the future federal workforce.
A Digital Experience Refresh for a Venerable Institution
The redesigned NYSCA online experience reflects New York Governor Cuomo’s vision for a more efficient, effective, and modern government.
2 Major Misconceptions Leaders Have About Appreciation
Appreciation has become a major buzzword in many workplaces. But leaders might be taking it too far. Learn how you can appropriately encourage appreciation.
The Binding Nature of Social Platforms
Social platforms can be great but can also lead to sticky situations. Consider reducing your digital footprint into something you’re comfortable managing.