Leadership Lessons from a New York 911 Center Commissioner
Commissioner Julie Corn, the director of the New York Onondaga County Department of Emergency Communications 911 Center, share four leadership lessons.
Posts Tagged: Engagement
How to Make Digital Channel Shift a Reality
Channel shift happens when people realize that they can avoid long waits at on office or on the phone by doing a quick web chat.
Serving vs. Engaging: There’s a Difference?
Technology is the through-line to remove barriers and engage the generations in ways that are comfortable, easy and effective for each.
Bringing Community Members Into Your Service Design Process
Involving your public in the shaping of processes that affect them can give you insight into the public and create a defensible decision-making framework for offering services to your community.
“CXaaS” is the New Customer Service — Here’s How to Achieve It
Agencies across the government are looking to digital transformation to more effectively provide services and improve constituent experience. Here’s how to catalyze your IT operations and deliver on the new gold standard in federal IT: CX.
Cultivating a Productive Remote Team
Employers can play a significant role in helping their employees remain productive while facing new challenges and distractions in the way of their capacity to be their most effective work-selves. As an employee who has experienced the benefits of a supportive employer, I’d like to pass on a few strategies that might be helpful to… Read more »
Passion: The Engagement Multiplier
While preventing disengagement is good, inspiring active engagement is even better. The most powerful way to inspire engagement of a workforce is to draw upon the passion that resides within your team.
Hypocrisy: The Engagement Killer
Are the professed values of your team consistent with demonstrated behaviors? Hypocrisy is the single greatest detriment to employee engagement. Intentionally define and implement a values-based culture to fight back!
Ever Seen a Zombie in the Workforce?
According to Gallup, approximately two-thirds of the US workforce is not engaged. Simply put, these employees are going through the motions. I refer to these individuals as “Zombies in the Workforce.”
How To Improve Your Agency’s Communication
Effective communication is the glue that holds government agency missions and service delivery together. Learn how you agency can improve its communication.
