Move Over Websites, Social Messaging Is the New Citizen Engagement Channel
“What we’re talking about here is expanding the reach of government services to more people.”
Posts Tagged: Engagement
Meeting Emotional Needs to Optimize Agency Outcomes
Designing digital services to address emotional needs increases the chance citizens will successfully engage with your organization.
Is Your Office Ready for the Post-COVID Crowds?
Just because people will be back, doesn’t mean they’ll be ready to sacrifice any of the speed or convenience to which they’ve grown accustomed. People now expect a certain level of service — and there’s plenty of technology available to make it happen.
3 Tips for Incorporating Employee Engagement Into Your Leadership Style
Engagement is a hot topic these days, and organizations are all trying to get better at it. But how can you actually improve?
How Utah County Used GIS to Help Ensure a Smooth Election
The second-largest county in Utah, Utah County, transformed its outdated election processes into a location-enabled system suited for modern-day elections.
Leadership Lessons from a New York 911 Center Commissioner
Commissioner Julie Corn, the director of the New York Onondaga County Department of Emergency Communications 911 Center, share four leadership lessons.
How to Make Digital Channel Shift a Reality
Channel shift happens when people realize that they can avoid long waits at on office or on the phone by doing a quick web chat.
Serving vs. Engaging: There’s a Difference?
Technology is the through-line to remove barriers and engage the generations in ways that are comfortable, easy and effective for each.
Bringing Community Members Into Your Service Design Process
Involving your public in the shaping of processes that affect them can give you insight into the public and create a defensible decision-making framework for offering services to your community.
“CXaaS” is the New Customer Service — Here’s How to Achieve It
Agencies across the government are looking to digital transformation to more effectively provide services and improve constituent experience. Here’s how to catalyze your IT operations and deliver on the new gold standard in federal IT: CX.