“What we’re talking about here is expanding the reach of government services to more people.”
Posts Tagged: Engagement
Designing digital services to address emotional needs increases the chance citizens will successfully engage with your organization.
Just because people will be back, doesn’t mean they’ll be ready to sacrifice any of the speed or convenience to which they’ve grown accustomed. People now expect a certain level of service — and there’s plenty of technology available to make it happen.
Engagement is a hot topic these days, and organizations are all trying to get better at it. But how can you actually improve?
The second-largest county in Utah, Utah County, transformed its outdated election processes into a location-enabled system suited for modern-day elections.
Commissioner Julie Corn, the director of the New York Onondaga County Department of Emergency Communications 911 Center, share four leadership lessons.
Channel shift happens when people realize that they can avoid long waits at on office or on the phone by doing a quick web chat.
Technology is the through-line to remove barriers and engage the generations in ways that are comfortable, easy and effective for each.
Involving your public in the shaping of processes that affect them can give you insight into the public and create a defensible decision-making framework for offering services to your community.
Agencies across the government are looking to digital transformation to more effectively provide services and improve constituent experience. Here’s how to catalyze your IT operations and deliver on the new gold standard in federal IT: CX.