Why Social Media Breaks Down When AI Becomes the Reader
Social media platforms are increasingly being treated as authoritative inputs by artificial intelligence systems. But they were never designed for that role.
Posts By David Rau
Why Local Governments Get Flattened by AI (and How to Prevent It)
When residents ask AI systems questions, the answers are often wrong. That’s because AI systems read webpages differently than humans do.
From Search Results to AI Citation: What Government Communicators Should Watch
AI systems have become a source of truth for many constituents, but public-sector communication often is poorly designed for AI use and citation. Agencies may need to think about both human and AI audiences.