When AI Becomes the Reader, Structure Becomes Authority
When AI systems process government information, they can’t always tell if a policy is current or even if it’s official. Structure provides the clues.
Posts By David Rau
Why Public Information Officers Are Confronting a New Problem: AI Attribution
As AI increasingly becomes an intermediary between government organizations and the public, the structure of information begins to matter as much as the content itself. It is not a shift in messaging — it is a shift in how data is read.
Why Public Information Officers Use AI Citation Registries
AI chatbots have supplanted traditional search engines. But they don’t read documents the same way. A citation registry helps AI find the information.
Why Social Media Breaks Down When AI Becomes the Reader
Social media platforms are increasingly being treated as authoritative inputs by artificial intelligence systems. But they were never designed for that role.
Why Local Governments Get Flattened by AI (and How to Prevent It)
When residents ask AI systems questions, the answers are often wrong. That’s because AI systems read webpages differently than humans do.
From Search Results to AI Citation: What Government Communicators Should Watch
AI systems have become a source of truth for many constituents, but public-sector communication often is poorly designed for AI use and citation. Agencies may need to think about both human and AI audiences.