Agencies publish an array of documents — decentralized and in different formats — that AI systems often misinterpret when answering resident questions. Standardization and centralization would address the problem, but those can be heavy lifts. A citation registry, however, can change how AI understands government writings.
AI chatbots have supplanted traditional search engines. But they don’t read documents the same way. A citation registry helps AI find the information.
As a government communications pro, you could be called to serve as your agency’s public information officer at a moment’s notice. Stay prepared for anything with these tips and checklists.
Here are three strategies to boost transparency and enhance the citizen experience.
After I posted this NAGC Mentoring Program announcement earlier this week, I got to thinking, “what are people’s expectations for mentoring?” So, I ask you, good people, what do you think makes a mentor? A mentee? Any good experiences to share, either as a mentor or mentee, and what expectations do you think are reasonableRead… Read more »