While the IT environment has continued to expand with new technologies, the IT team has not. “You really have to automate in order to operate at that scale, to be able to accomplish the work you need to do.”
Posts Tagged: automation
“What’s most exciting to me is the ability of RPA to make a mission impact — to really start to solve some big mission problems in government.”
In today’s state of widespread remote work, the security landscape is seemingly easier for adversaries to exploit and tougher for security practitioners to protect.
To appreciate the importance and challenge of creating Well Architected landing zones, consider the analogy of a large group of people who decide, en masse, to resettle their community on another planet.
Here are three steps your agency can follow to make automation comfortably fit its workforce and operate more efficiently.
Contact centers are often the first, if not only, point of interaction with the public for many agencies, it is time to modernize them.
With so much money flowing out the door, it’s no surprise that federal agencies are looking to modernize their grants programs to create efficiencies, improve accountability and quickly get money into the hands of the people that need it.
“What this [pandemic-driven] digital transformation forced was more consolidation: one intelligent conversation that the whole call center has access to, that delivers it at multiple touchpoints.”
Sometimes it’s easy to overestimate the change we hope technology can bring. But at one agency, automation and containerization proved to meet the mark.
By secrets, we don’t mean your friend’s surprise party or an old family recipe.