We needed a simple and inclusive way to connect community members with the appropriate method of signing up for each vaccine provider. Our text-based interactive service was the simplest solution.
Posts By Jacob Anderson
How can we communicate with people impacted by a project when the rest of the planet is also vying for their attention? The answer might be simpler than you think.
If your goal is to stay up to speed on trends in public participation and community engagement, vendor calls can be your connection to the larger community engagement practice.
Customer service values are trending back to a more equal power balance between staff and customers. How does this impact government services?
Here is what the hip hop group Run-D.M.C. can teach us about developing equity in hybrid meetings mixing in-person and virtual attendees.
So what lessons did we learn from conducting numerous Civic Superhero Training events? Here are my top pieces of advice for engaging with your community.
Our communities are full of caring, motivated people. So how can we facilitate their origin stories? How can we empower our local heroes with what they need to make an impact on our communities?
Sound public decision-making that embraces public participation is needed at a time when trust in government is at an all-time low. You need a diverse team to improve your practices and adapt to the next big change.
For-profit companies can tell how they’re doing by their sales; governments need to ask their communities how they’re meeting their needs.
Digital meetings can be convenient, but they don’t work for both citizens and government employees – at least, not right away.