Readers of the govloop.com blog may find this post on the ACUS recommendations regarding public comment analysis software interesting. We spent 10 years researching the problem of mass email campaigns and built a variety of prototype solutions. Over 300 federal agency personnel attended workshops and focus groups during the decade-long design process. About $4 million in NSF funding went into the proof of concept. The commercial result, DiscoverText.com, is a powerful toolkit for sorting comments, eDiscovery, as well as FOIA redaction. DiscoverText is currently in use at NOAA, NLRB, the USFWS and other agencies, like the Comptroller of the Currency and European Aviation Safety Administration.
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