I am observing two paradigms of how to use computers, one new, one old.
The old one, call it the Microsoft Paradigm is You can compute with the support of a paid expert. A friend called the other day and I asked if I knew someone who could fix her computer. I asked what was wrong? Nothing, but her old expert was no longer doing that work.
I call it the Microsoft Paradigm, not because Microsoft did anything wrong, but because 30 years ago, Microsoft was the open computing system. They offered freedom and our whole computing expectation grew up around Microsoft products.
Your option back then? Punch your program on the cards, desk check, and take it to the mainframe. You’ll get it back…sometime.
That computing with a retained guru is being replaced by the Google Paradigm, Go ahead, figure out how to do it by yourself. Google Paradigm because there are already too many Web 2.0 Paradigms, and Millennium Paradigm is too broad to apply to computing.
The older paradigm, You can compute with the support of a paid expert, became highly developed, with help desks, escalations, trouble ticketing software, three tier support, and other rites. It made computing everywhere. I admire the druids of this paradigm, they had magic skills, and they like me.
What bothered me was six druids would come up with six fixes for the same problem…and they all worked. Instead of the One True Fix, were we worshiping false fixes?
Eighteen months ago, I wrote how the largest government contractors were already forecasting the end of this paradigm. If we spend our time looking at other people’s websites, how much fix can we do?
Over the past 6 years, my paid support got less and less supportive. Often when my computer was bust, I would go back to old notes and propose a previous fix to my druid du jour. It was often new to them. I remember one year when we launched three commercial websites and each time I had to remind the developers to uncheck the box that made it available only to Microsoft Explorer. By the the third website, I could solve that problem in a minute.
For my personal productivity, I had to become fluent in Gmail. For years, the one thing Microsoft Outlook could do that I couldn’t do in Gmail was email merge. There were supporting programs, but I wanted the elegant solution.
This winter, supporting a tribe of 200 scientists and technologists judging school Science Fairs for the Washington Academy of Sciences Junior Academy, I used three different methods all native in Gmail. The slickest was Create a Mail Merge with Gmail and Google Docs which had me complete a mailing, from a cold start, in fifteen minutes. Four minute video, and then I panicked, where was the spreadsheet he used? A link, two paragraphs down, and I was good to go. We now have useful technical documentation standards for the non-technical, overcoming the old standard, “Of course it is hard to understand, it was hard for me to program!”
The newer paradigm, Go ahead, figure out how to do it by yourself, is aided when users put their knowledge on the internet, and other users are able to find and use it.
Last night I went to a Google Technical User Group meeting, where Chida had arranged for Google’s Saurabh Gupta to show us , Google Apps Script – Begin To End. Google Apps Script allows each user to build what they want, in less time that it would take to explain it to a paid professional.
Naturally, the first time confidence is an issue, but even in The Mythical Man Month, the advice is when building a system, plan to build two, and throw the first one away. Google Apps Script allows you to build and test in minutes, fine tuning in a few more minutes.
Saurabh’s parting advice defined the new paradigm. “Apps Script Documentation is great, the Forum is active, the Gallery is large, and the Blog is always changing.”
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