Over the years, I’ve had the honor of either directly running or managing the people running EPA websites responding to various crises:
- 9/11 (that happened one month after I joined public affairs)
- Columbia Shuttle Accident
- Hurricane Katrina
- BP Oil Spill
- Radiation coming to the U.S. from the release of material from Japanese nuclear reactors following their massive earthquake
Over time, I’ve built up a pretty solid understanding of what people look for on a response website, how to lay things out to help them find it, and how to use social media. But that understanding is constantly evolving to include new tools.
I’ve just put together a presentation covering where things stand at EPA.
I wish I could embed it from Slideshare.net, but they only seem to offer an <iframe> mechanism now, and that doesn’t work here on GovLoop.
If you’d like to read more, including great comments from others, check out the following blog posts that I wrote during the Japan response: