Learn How 311 Has Inspired Others Outside of Local Government
The success of 311-model continues to inspire and ignite innovation.
Posts Tagged: government
Getting From Good to Great Ideas
According to a product development expert, prioritizing the best ideas helps agencies maximize their energy and achieve the most powerful results.
All About the Dockless Scooter Invasion
How are cities are coping with the balance of popularity and safety of dockless devices?
Don’t Just Improve Efficiency: Think Outcomes to Achieve Effectiveness
While focusing on efficiency is not a bad thing in and of itself, I would argue that a greater emphasis on understanding outcomes and effectiveness is where the transformational opportunity exists.
The Evolution of 311 and Government Customer Service
Inspired by customer expectations and feedback the 311 community continues to increase connectivity options. Today’s users access 311 through kiosks, chat, text, online, mobile applications, email, artificial intelligence, and social media.
The Promise of the Future with Artificial Intelligence
We’ve gone far and wide to provide you with perspectives on the possibility and promise of AI applied to government services, but today I’d like to talk about where we are today and what I hope the future holds for a technology that in many ways is still in its infancy.
The First Step to Designing 21st Century Integrated Digital Experiences
The first step in creating integrated digital experiences for both government employees and citizens is to achieve a single, comprehensive view of the citizen.
Learning as You Go, Part 1: Planning a National Public Sector Conference
How do you even begin to plan an event that is relevant to government (three levels), academic and not-for-profit stakeholders across 13 provinces/territories in a massive country?
How You Can Make Your Performance Goals Inspiring
Annual performance goals are generally a part of being employed but that doesn’t mean they have to be boring. You can create goals that inspire you as they help move the needle for your team in the larger agency or organizational goals.
The Truth About Blockchain in the Public Sector
While commonly associated with cryptocurrencies, the security and information management capabilities of blockchain extend far beyond payment methods.
