Politics Are Getting in the Way of Your Digital Analytics
Moving beyond satisfaction benchmarks to improve customer experience.
Posts Tagged: government
How You Can Succeed on an Unlevel Playing Field
You have to know who you are, including your strengths, weaknesses and your worth. Here are 10 takeaways from the recent Blacks in Government 40th Annual National Training Institute in New Orleans to help you excel.
Brunch, Teamwork and Federal Financial Management
The same traits that make brunch great can be used to foster collaboration and innovation in ways that re-imagine more traditional federal work.
How Governments Make IoT Work for Them
IoT is the network of physical objects that can connect and exchange data, providing near limitless possibilities for new programs.
Here’s How to Become the Hero of Your Career
Dr. Elizabeth Kolmstetter has worked for eight federal agencies over 25 years, and she says everyone has professional heroism inside them.
Citizen Journeys Connect APIs and Government Services
Governments can use APIs to generate the same accessible, secure apps private companies use to deliver rapid, useful services to citizens.
How Modern Governments Deal With Social Media
While we should definitely learn from situations like the one involving a certain consulting firm and recent presidential elections, the relationship between politics and social media is usually, if not less fraught with tension, than at least ultimately beneficial for all the parties involved. After all, the whole Cambridge Analytica thing had more to do… Read more »
Trust but Verify: How Open Data Connects Gov and Citizens
With open data, governments shouldn’t be transparent for transparency’s sake, but to grow the trust of the citizens in their leadership.
Virtues of Government Service: Number 9 – Trust
“The best way to find out if you can trust somebody is to trust them.”
Maintaining Low Premiums and High Coverage in a Post-Mandate World
States, anticipating the destabilization of their insurance markets, are exploring ways to ensure high coverage and low premiums. Here are some options they have to reverse, or at least mitigate, the impact of the mandate penalty repeal.