Open Government Links of the Week – April 29, 2011

Executive Order on Customer Service

Obama orders agencies to improve customer service

Philly gets an Open Data Portal

Insulate Open Government Efforts From Budget Cuts” (by Steve Radick)

  • “The problem is that most open government initiatives have been stood up and led by separate teams – the social media office, the New Media Director, the Open Government Team – rather than by existing functions within the enterprise. This makes open government and/or social media a separate line item in the budget – something that can literally be crossed off on the balance sheet when budgets are tight.”

Steve Ressler (Founder of GovLoop on GovTech.com): 5 Social Media Missteps to Avoid

  • “Talking about social media’s use in government sounds similar to conversations we had years ago about how the Internet could play a role in government. Implementing e-government and social media within a government agency share many similarities. And it’s important to not repeat the same mistakes. In the end, just remember — it’s really just the same song, different tune.”

Town uses hidden switch to cut off public comment at meetings

  • The upside: At least they allow public comment…

eMarketer: “How Retail Sites Can Make the Most of Video

A similar version of this was originally posted at the company that I work for’s product blog (Disclosure: the product deals w/ transparency, gov’t, & technology)

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