Marketing Isn’t a Bad Word

Reading Alan Pentz‘s recent blog post about the federal government and social media got me thinking about the federal government and marketing, in general. The government tends to shy away of the idea of “marketing” because it equates it with selling a product but marketing is about more than hawking wares. Marketing is also aboutRead… Read more »

Workplace Mobility: The Rise of the Third Space

If you are committed to exploring options for workplace mobility, then you should check out an organization called New Ways of Working (NewWOW). This organization, a consortium that focuses on alternative workplace solutions, has just released a benchmarking study based on data from July 2013 that sheds light on what is happening in the privateRead… Read more »

A Look at STEM Education: A Cross-Agency Priority Goal

STEM – Science, Technology, Engineering, and Math – are career fields in the U.S. jobs market that tripled in recent years. In fact, current projections are that the demand for these skills will outstrip the supply by at least one million jobs. Since the late 1950s, after the Russians launched Sputnik to the surprise ofRead… Read more »

HR Tech Conference 2013: Reflections and Images

Summary: As evidenced by the vendors and service providers who participated in the 2013 HR Tech Conference Expo Hall in Las Vegas earlier this month, the HR industry continues to make significant progress developing and leveraging social and digital technologies. This post shares my impressions from the event and includes a slide deck that illustratesRead… Read more »

Top 5 Customer Service Tips: Lessons From Philadelphia

In GovLoop’s Agency of the Future Guide to Customer Service, we provide you with tips and best practices for improving customer service in government. To unearth some of these recommendations, we interviewed Rosetta Carrington Lue, the chief customer service officer for the city of Philadelphia. Lue, over the past couple of years, has implemented threeRead… Read more »

Increase Your Confidence in Less Than 5 Minutes

“With confidence, you have won before you have started.” – Marcus Garvey You can increase your feeling of confidence within a few minutes, even with a few seconds. Are you ready? All you have to do is accomplish one thing that brings you one step closer to one of your goals, and your confidence willRead… Read more »

Fast Track Your Career

Do you dream of a better life, higher pay, a challenging position with responsibility and one that takes full advantage of your interests, education, and experience? You can turn your dreams into reality and be one of the many thousands of federal employees each year that are promoted or attain higher level government jobs. WhatRead… Read more »

Just Having Fun in My Lifetime

Your brand’s return on its social media investment isn’t always about return on investment (ROI). Sometimes, it’s more about the return on relationship (ROR) and how effectively it is engaging members, customers and other stakeholders. During one of my recent visits to the gym, I tweeted that I was having “another great morning in myRead… Read more »