I recently spoke at the Future Social Government Australia 2012 Conference with attendees, including senior government communicators, looking to explore emerging technologies and how they can take advantage of any opportunities inherent therein.
The nominal title of my presentation was, ‘Investigating the Internet’s Evolution & Impact on Social Strategy’ – to me, this boiled down to: The Future of Citizen/Enduser Engagement and Empowerment.
With that in mind, and due to popular request, here are the ABCs of citizen/enduser engagement and empowerment inherent in emerging social tech, which I mentioned in my talk:
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