#WeStillComing and Other Insights into Digital Communications

If you don’t know the story of the viral #WeStillComing, it’s ok; you can still have amazing digital communications thanks to these insights from the #nextgengov panelists who have been there and done it well.

How do I get buy in for digital communications initiatives?

  • Align communication plans and technologies with your agency or department’s mission, strategic goals, and objectives.
  • Provide case studies of other agencies that have successfully implemented what you hope to achieve.
  • Find champions high up who recognize the issues with your existing initiatives, and propose a solution.

How do I stay up to date with the latest and greatest digital communication tools and technologies?

Any tips on generating content?

  • Be wary of generating content by committee, which can bog down the process.
  • Empower your audience to come up with their own content.
  • Listen to what your audience wants, and give it to them.
  • Share only 20% of your own content and 80% of other related content.
  • Use a shared Dropbox for collecting photos and videos from employees.

What about expanding reach?

  • Email is still king- use it to link to your social media and website.
  • Use animated GIFs and links to videos in your emails.
  • Use different solutions and strategies to reach different audiences.
  • Don’t use boilerplate gov-speak; be creative.

How do I get feedback?

  • Use Google analytics, Facebook insights, and any other sources to collect data on who you’re reaching and how.
  • Ask your audience: How did they find your site and did they find what they were looking for?
  • Measure more than just the number of clicks; measure ways you are achieving your mission.

And remember, you don’t have to go it alone; get advice from the panelists: Allison LePage and Brendan Bailes from the Corporation for National and Community Service; and Sid Burgess from GovDelivery; moderated by Mary Yang from GovDelivery.

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