Posts Tagged: nextgengov

To Be Brave or Not to be Brave? Is it Even a Question?

That’s what Elizabeth Fischer Laurie, keynote speaker for Tuesday’s Next Generation of Government Training Summit, asked. As Attorney Advisor of the Department of Health and Human Services, Fischer Laurie addressed typical images that arise when we think of bravery. We often think of cops chasing after the bad guys or firefighters risking their lives to save… Read more »

Moving Past ‘No’ to ‘Yes…And’

Innovation is scary in the federal workspace. Although the Department of Defenses’ Better Buying Power initiatives call for the ‘elimination of unnecessary process and bureaucracy,’ people are scared to let go. I have a secret for those people, they don’t have a choice. Tomorrow’s leaders do not care about the way it was done in… Read more »

Are You In A Glass Case of Emotion?

“Emotional intelligence.” The phrase conjures the image of a therapist and a couch, but in reality being more emotionally intelligent you can help relieve stress, help you communicate effectively, help you empathize with others, overcome challenges, and defuse conflict. Being emotionally intelligent is one of the keys to mastering your career. Don’t believe the hype?… Read more »

Is It Worth The Risk?

Being a public servant comes with a lot of responsibility. And sometimes that responsibility can be overwhelming. Just think back to the recent government scandals, the GSA conference in Las Vegas or the $16 dollar muffin. Those errors in judgement seem obvious, but some of the government ethics rules are a little more difficult to… Read more »

Customer Service Design Thinking

To improve how government delivers customer service, agencies must understand how customer experiences work, how expectations are set and met, and how experiences are perceived and remembered. During the NextGen design thinking workshop, Molly Moran, Executive Secretariat’s Research and Design Center, State Department explained how the foundations for how meaningful and valuable experiences are defined,… Read more »

The Story of My Life

It’s that time of year again! The next two days we’ll be blogging from GovLoop and YGL’s Next Generation of Government Training Summit. Follow along @NextGenGov and read more blog posts here. “Written on these walls are the stories that I can’t explain…” Do these words sound familiar? No, I am not about to break… Read more »