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GovLoop Research Report: Re-Imagining Customer Service in Government

GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, we interviewed 11 government employees and conducted an online survey of 138 government employees from our GovLoop community.

Customer service is a core function of government. With government customers having heightened expectations of the level of service government should provide, now is the time for government to identify ways to improve how they deliver customer service. Throughout the Re-Imagining Government Customer Service Research Report, we identify challenges and provide strategies to help you improve your customer service initiatives. Please be sure to take a look at the report’s home page, on this page we will highlight GovLoop resources related to customer service. Over the next few weeks, we’ll be blogging and sharing some of the key findings from our report.

View The Report Below Or Click HERE to Download

I’d encourage you to take a look at the report and reflect on how customer service operates in your agency. Keep in mind that this report is just a start. The GovLoop team would love for you to share your lessons learned, your best practices and help us facilitate a discussion that can work to improve customer service in government.

Thank you to our sponsor, Oracle for sponsoring the report. Oracle offers an optimized and fully integrated stack of business hardware and software systems that helps organizations overcome complexity and unleash innovation. Be sure to check out their Optimize with Oracle group on GovLoop. You can learn more about Oracle’s Customer Service offerings by visiting the Oracle CRM Blog, YouTube Channel, Follow on Twitter, Follow on Facebook, and Oracle CRM Solutions.

Upcoming Customer Service Report Blog Posts

  • Coming Soon: How to Identify Your Customers
  • Coming Soon: Using Customer Service Data
  • Coming Soon: Culture and Customer Service
  • Coming Soon: Technology and Customer Service
  • Coming Soon: Best Practices for Customer Service

GovLoop Customer Service Resources

Groups

Thank You To Our Sponsor

Oracle offers an optimized and fully integrated stack of business hardware and software systems that helps organizations overcome complexity and unleash innovation.. Check out their Optimize with Oracle group on GovLoop as well as the Technology Sub-Community of which they are a council member.

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Profile Photo Sherry Taylor

I can view the report but I cannot print. The statement “Click here to Download” doesn’t seem to be a workable (usable) link. I’d love to print this out and read it, can you fix or send? -thanks

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Profile Photo Patrick Fiorenza

Hey Sherry – just tried making the hyperlink a little more clear. It’s working on my end, so let me know if you have any issues accessing and I’d be happy to send you an email with the document. Thanks!

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