I went to my local council’s customer service centre this morning. The service was broken, and it worked much better. That’s a slightly odd finding, with some interesting implications. I wrote about the same experience a couple of years ago, when everything was working as it was designed to, including the fiendishly clever automatic ticketingRead… Read more »
ELGL’s Communication Tools, Including Knope of the Week, Highlighted by American City/County Magazine What is the Knope of the Week? It’s ELGL’s way of recognizing an individual or group of individuals who have excelled in promoting the public sector. Recipients may come from the public or private sector and are nominated by ELGL members. RecipientsRead… Read more »
I find myself not in Kansas anymore. This month of June has been a journey along the yellow brick road. It has provided me with a unique lens to view my office and myself through—and no I didn’t borrow those fancy green ones from the wizard. Looking at my office and reflecting on myself, IRead… Read more »
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Gadi Ben-Yehuda Vines, Spreading like Kudzu. Joseph Marks reports that US Embassies are sending out Vines. (Bonus: he also writes about how agencies are filling out their Facebook Timelines.) You’d be surprised. Ryan Holmes, the CEO of HootSuite, write about “7 Unexpected (but Great) Ways the Government is Using Social Media“ And You Might LearnRead… Read more »
Things which caught my eye elsewhere on the web In defence of bright ideas from people who have absolutely no idea how to implement them | The Source BlogI’m worried that there will come a day, ten years or so from now, when teams of brilliant implementers are sitting around itching to implement the livingRead… Read more »
It isn’t news that the LGA are considering closing the Knowledge Hub and the consultation comes to a close this week, so I urge people who haven’t yet responded to do so ASAP – All replies need to be sent to [email protected] – or post your thoughts and comments on the Public Knowledge Hub group.Read… Read more »
A month ago (20 May) I sent an email to Malcolm Turnbull, Shadow Minister for Communications and Broadband, in my capacity as a Government 2.0 commentator, asking a range of questions about how a Coalition Government, if elected later this year, would approach Government 2.0 and federal agency use of social media in official engagementRead… Read more »
By Jon Louvar Summertime often represents a slower period for many corporations, unless your responsibilities include budgeting. For companies with fiscal years beginning in January, June often marks the beginning of the long, inefficient and hassle-inducing ritual known as “annual budgeting.” CFOs and finance teams know this ritual all too well. It usually starts withRead… Read more »
I want to talk a little bit about what I believe a draft should be. Obviously there’s a lot of latitude in this subject but I think that it’s really important to understand that no matter what you call it, everyone has an understanding of what a successful draft looks like at the end ofRead… Read more »