Just because people will be back, doesn’t mean they’ll be ready to sacrifice any of the speed or convenience to which they’ve grown accustomed. People now expect a certain level of service — and there’s plenty of technology available to make it happen.
Agencies across the government are looking to digital transformation to more effectively provide services and improve constituent experience. Here’s how to catalyze your IT operations and deliver on the new gold standard in federal IT: CX.
Let’s showcase the importance of the role of code enforcement in local government.
Leaf collection is a city service that doesn’t always go as planned.
Baltimore 311 may be the first to launch, but New York City 311 is by far the largest and busiest.
To date, there has been minimal focus and attention on addressing the largest culprit of poor acquisition outcomes: inadequate requirements definition.
As a member of your community if you see evidence of illegal dumping notify your municipal leaders. Your are the eyes and hears of your community.
In the spring of 2018, OMB released a memo instructing agencies on steps they need to take to comply with the White House’s Category Management initiative. Here’s what agencies should do.
Four key first steps that can launch you on the path to optimizing your organization and its greatest asset, its workforce.
While focusing on efficiency is not a bad thing in and of itself, I would argue that a greater emphasis on understanding outcomes and effectiveness is where the transformational opportunity exists.