Baltimore 311 may be the first to launch, but New York City 311 is by far the largest and busiest.
Posts Tagged: Business of Government
To date, there has been minimal focus and attention on addressing the largest culprit of poor acquisition outcomes: inadequate requirements definition.
As a member of your community if you see evidence of illegal dumping notify your municipal leaders. Your are the eyes and hears of your community.
In the spring of 2018, OMB released a memo instructing agencies on steps they need to take to comply with the White House’s Category Management initiative. Here’s what agencies should do.
Four key first steps that can launch you on the path to optimizing your organization and its greatest asset, its workforce.
While focusing on efficiency is not a bad thing in and of itself, I would argue that a greater emphasis on understanding outcomes and effectiveness is where the transformational opportunity exists.
The nature of the public service is changing, and the old ways are not coming back. The future of public administration is transformation – and it’s high time we started supporting public servants to scuttle the old systems that keep governments entrenched in non-value-added work.
Credibility is the only currency in town, as the old saying goes. Here’s why you should prioritize credibility in your government work.
Learning a new language is akin to how cities should learn use data as an asset. Here’s how to adopt data as an asset strategy citywide.
Natural tendencies aside, integrating data in pursuit of removing silos can actually cause more problems than solve. Here are three key issues that are introduced when integrating a lot of data into one data warehouse.