Posts Tagged: Business of Government

“CXaaS” is the New Customer Service — Here’s How to Achieve It

Agencies across the government are looking to digital transformation to more effectively provide services and improve constituent experience. Here’s how to catalyze your IT operations and deliver on the new gold standard in federal IT: CX.

Don’t Just Improve Efficiency: Think Outcomes to Achieve Effectiveness

While focusing on efficiency is not a bad thing in and of itself, I would argue that a greater emphasis on understanding outcomes and effectiveness is where the transformational opportunity exists.

Entrepreneurial Thinking in Government

The nature of the public service is changing, and the old ways are not coming back. The future of public administration is transformation – and it’s high time we started supporting public servants to scuttle the old systems that keep governments entrenched in non-value-added work.