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State of Government Government Communications

Government communications professionals have always felt the pressures of publishing public news and information as quickly as possible. With the boom in social media, communications has become an even more critical function of government. Public relations officers are now faced with an expectation of being open 24/7/365 to deliver real-time information to citizens. As more and more people have joined social networks, the expectation has increased for government engagement across a variety of web-based, social platforms.

Social media is not the only trend changing government-wide communications. The State of Communications Report highlights the top ten trends for government communications.


The Ten Trends Identified in the report:

  1. Digital Divide
  2. Culture Change
  3. Metrics
  4. Data Management
  5. Social Media
  6. Crisis Management
  7. Mobile
  8. GIS
  9. Customer Service
  10. Transparency

We’ll be rolling out each section as blog posts as well, and I am excited to hear some of your thoughts about the report.


Communications Resources

Guide: Getting Social Media Started in Your City

Guide: 15 Commandments for Government Agencies on Twitter

Guide: 12 Commandments for Government Employees on Twitter

Guide: How-To Create Transparency in Your Organization

Training: Ways to Go Mobile, Be Secure, and Improve Performance and Collaboration

Training: Citizen Engagement Survival Guide

Training: Government Social Media: Why it Matters and How to Do it Part 1- Social Media Basics

Training: Government Social Media: Why it Matters and How to Do it Part 2- Social Media Tools and Usage




CitySourced: Innovative Local Gov Leaders

Communications Best Practices

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