Everyone wants to improve customer experience. But you can’t improve unless you know where you are, and where you’re going.
Posts Tagged: metrics
On the GovLoop online training, “Don’t Hide From Analytics: How to Get Comfortable Working With Data,” Tony Bland, Senior Data Engineer at the National Geospatial-Intelligence Agency, shared tips for those looking to put metrics to work at their agencies.
CMS has one of the biggest digital footprints in federal government, without a performance tracker, it was difficult to oversee its CX in real time.
Learn how to use data analytics to strengthen your arguments, upgrade your processes and improve your results.
How do you manage change when it’s ongoing? That’s the challenge of DevOps.
Google Campaign URL Builder is a free, online resource used to track web page metrics. The data is stored in your Google Analytics account.
Every data point is a puzzle piece with its own shape, function and origin. To get a complete picture that influences your decisions about everything from organizational change to user-friendly web principles to communicating within an organization, you have to start grouping things together.
While big data presents myriad opportunities for improving government, the challenges of interpreting massive data sets demand a higher level of analytical skills, as well as a healthy respect for the unpredictability of human nature.
Social media reporting can be intimidating because it’s perceived as difficult to do. I try to simplify things as much as possible so that people will actually read my reports. Social media metrics only work if they are simple and easy to follow.
How do you measure the immeasurable? Things like human capital and human resources? Let’s be real, we want to know if we are properly investing in the right practices and the right people. But, the big question is how do we go about doing so? Kevin Desouza, the Associate Dean for Research at the CollegeRead… Read more »