How to Avoid the Dangers of Rear-View Metrics
Virtually all reporting in government today looks backward, using data sources that can be old or misinterpreted. There are ways, though, to make rear-view metrics more real-time.
Virtually all reporting in government today looks backward, using data sources that can be old or misinterpreted. There are ways, though, to make rear-view metrics more real-time.
Government needs to do more than simply collect raw measurements if it wants to really understand the impact of any initiative, including in the realm of cybersecurity.
You can’t tell you’re improving productivity if you can’t measure it. Here are some tips on how to make the most of your productivity metrics.
Everyone wants to improve customer experience. But you can’t improve unless you know where you are, and where you’re going.
On the GovLoop online training, “Don’t Hide From Analytics: How to Get Comfortable Working With Data,” Tony Bland, Senior Data Engineer at the National Geospatial-Intelligence Agency, shared tips for those looking to put metrics to work at their agencies.
CMS has one of the biggest digital footprints in federal government, without a performance tracker, it was difficult to oversee its CX in real time.
Learn how to use data analytics to strengthen your arguments, upgrade your processes and improve your results.
How do you manage change when it’s ongoing? That’s the challenge of DevOps.
Google Campaign URL Builder is a free, online resource used to track web page metrics. The data is stored in your Google Analytics account.
Every data point is a puzzle piece with its own shape, function and origin. To get a complete picture that influences your decisions about everything from organizational change to user-friendly web principles to communicating within an organization, you have to start grouping things together.