Measuring Customer Experience: It’s a Journey
Everyone wants to improve customer experience. But you can’t improve unless you know where you are, and where you’re going.
Posts Tagged: metrics
Who’s Afraid of Data?
On the GovLoop online training, “Don’t Hide From Analytics: How to Get Comfortable Working With Data,” Tony Bland, Senior Data Engineer at the National Geospatial-Intelligence Agency, shared tips for those looking to put metrics to work at their agencies.
How CMS Used Data to Enhance Citizen Experience
CMS has one of the biggest digital footprints in federal government, without a performance tracker, it was difficult to oversee its CX in real time.
Using Data to Tell Better Stories
Learn how to use data analytics to strengthen your arguments, upgrade your processes and improve your results.
Managing Change When Your Project Has No End
How do you manage change when it’s ongoing? That’s the challenge of DevOps.
How To Capture Web Page Metrics using Google Campaign URL Builder
Google Campaign URL Builder is a free, online resource used to track web page metrics. The data is stored in your Google Analytics account.
Numbers Don’t Lie: Making Data-Driven Decisions
Every data point is a puzzle piece with its own shape, function and origin. To get a complete picture that influences your decisions about everything from organizational change to user-friendly web principles to communicating within an organization, you have to start grouping things together.
The Oversimplification Trap
While big data presents myriad opportunities for improving government, the challenges of interpreting massive data sets demand a higher level of analytical skills, as well as a healthy respect for the unpredictability of human nature.
Cookbooks for Facebook and Twitter Reports
Social media reporting can be intimidating because it’s perceived as difficult to do. I try to simplify things as much as possible so that people will actually read my reports. Social media metrics only work if they are simple and easy to follow.
Balancing Your Metrics Portfolio
How do you measure the immeasurable? Things like human capital and human resources? Let’s be real, we want to know if we are properly investing in the right practices and the right people. But, the big question is how do we go about doing so? Kevin Desouza, the Associate Dean for Research at the CollegeRead… Read more »