Customer Experience Self-Assessment

While government is focused on improving the customer experience (CX), it can be difficult to get an accurate reading on how well your efforts are progressing.

You can download this free worksheet to help you better assess the maturity of your agency’s CX program. Each question ties back to the five core functions of a strong CX program:

  • Measurement
  • Governance
  • Organization and Culture
  • Customer Research
  • Service Design