As agencies move more and more of their citizen interactions to the web and mobile applications, the digital citizen experience increasingly becomes the primary way they interact with their citizens and employees.
Posts By Catherine Andrews
If one thing is constant in the IT world, it’s change. Technology and procedures are often changing for the better in government, which improves processes and services that citizens can then use to improve their lives.
The Interagency Information Technologies Division for Maryland’s Frederick County was managing projects for 18 divisions with a mix of spreadsheets and a SharePoint environment. But this was a time-consuming process that made it hard to plan effectively around resource capacity.
The latest advancements in GIS technology have made the work of disease surveillance efforts even more comprehensive and effective. Here’s how.
Because so many resiliency issues deal with location-based data, GIS is an essential tool for communities to use to understand and articulate where these challenges are, where they’re likely to be in coming years, as well as how and where these unforeseen issues can be either mitigated or rectified.
Without a modern network, it’s nearly impossible for state and local governments to meet growing citizen expectations, security standards, maintenance requirements and more.
Contact center modernization should be a priority for all government agencies. It generates greater citizen satisfaction, increased employee engagement and cost savings. Here’s how to get started.
It’s clear that government can’t wait any longer before moving IT to a DevOps approach.
When resources are limited, and demand is on the rise as it is today from citizens, IT can quickly become overwhelmed. One way to move forward? Increase your IT maturity around service and project management.
Federal agencies often overlook the recovery step of a cyberattack. Given all the energy that agencies must put into detecting, defending and responding to an attack, this omission is understandable, but today more than ever, recovery is critical.