The Human-Centered Design Mindset (HCD Part 1)

Every agency has a responsibility to focus its efforts on fulfilling the needs of its citizens. However, it’s unfortunately all-too-common for competing interests to shift the discussion toward internal agendas and interests. This course introduces the concept of human-centered design and its role in developing government products, services, and policies that put citizens and their needs at the center of decision-making.

After completing this course, you will be able to:

  • Advocate for the human-centered mindset within your organization.
  • Employ human-centered design methods and techniques to approach problem solving that meets the needs of your citizens.
  • Design a strategy for implementing a human-centered design approach that satisfies the unique challenges faced within government.

With special funding from the Knight Foundation, we conducted interviews with the following thought leaders, experts and practitioners:

After completing this course, be sure to check out Part 2 of our Human-Centered Design Course Series.