Preparing for Constituent 2020

The way we engage with government is quickly changing. We use modern and emerging technology in nearly every aspect of our lives, and we expect these services to be available from our government. Our latest infographic helps you define your agency’s IT roadmap to help you prepare for constituent 2020.

Having an effective IT plan is your first step to meet the complex demands of your agency. Our latest infographic shares with you a checklist to get you started in creating your agency’s IT roadmap, preparing you for the 2020 constituent. The infographic includes ten questions challenging you to think about your IT strategy, some of these questions include:

  1. What is the problem we are trying to solve? What is our IT roadmap for future adoption?

  2. Have we gained support by core stakeholders and users?

  3. How have we engaged with each business unit? Are we aware of the needs of each unit?

  4. Is this system operable with existing technology? What kind of existing technology may I be able to leverage with the investment?

  5. Have we identified the key metrics we must track?

Our infographic also explores three case studies from government agencies who have already prepared for the future constituent:


This infographic is the final infographic in a four part series with Hyland. The infographic series shows how ECM is one of the foundational tools being used to transform government. We’ve talked about ECM as the engine that powers government, described how ECM is transforming the public sector through efficient document management, and how ECM is one component creating the City on the Hill.

Infographic resources


OnBase is a proven enterprise content management solution for each level of government, helping each meet today’s challenges of smaller budgets and staffs while laying the foundation for simplified, efficient and mobile government information technology. To learn more, visit Hyland’s resources page on GovLoop.